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DARTdrubelabs academy

Refund and cancellation policy

Last updated: 2 November 2026

This policy explains cancellations and refunds for purchases from DART (drubelabs academy for robotics and technology), run by D-Rube Labs & Research Pvt. Ltd.

Online courses

  • 7-day refund: if you are not happy with a course, ask for a refund within 7 days of purchase. You get a full refund as long as you have completed no more than 2 lessons of that course.
  • After 7 days, or once more than 2 lessons are completed, course purchases are not refundable, because the full digital content has been delivered.
  • Once a refund is approved, your access to that course ends.

Failed, duplicate or unlocked-late payments

  • If money is taken but the payment fails, Razorpay normally reverses it automatically to your account within 5–7 working days.
  • If you are charged twice for the same course, we refund the extra payment in full.
  • If you paid but the course did not unlock, contact us with your payment ID: we will unlock it within one working day or refund you in full.

Programmes

  • Workshops, bootcamps and residencies: cancel 7 or more days before the start date for a full refund. Cancel within 7 days and we will move your seat to the next cohort, or refund 50% of the fee.
  • Internships: fees are refundable in full until your onboarding day. After onboarding, fees are not refundable.
  • If we cancel or move a programme, you choose between a full refund and a seat in the next cohort.
  • Institutional training follows the cancellation terms in the agreement or quote signed with the institution.

How to ask for a refund or cancel

Email support@drubelabs.com from the email address on your account with your name, the course or programme, and the Razorpay payment ID from your receipt (it starts with “pay_”). We reply within 2 working days.

How refunds are paid

Approved refunds are processed within 2 working days, back to the original payment method through Razorpay. The money usually reaches your bank, card or UPI account within 5–7 working days after processing, depending on your bank. We do not charge a fee for refunds.

Contact and grievance officer

D-Rube Labs & Research Pvt. Ltd.
First Floor, Kerala Startup Mission, Kinfra, Kalamassery, Ernakulam, Kerala – 683503, India
Email: support@drubelabs.com · Phone: +91 62357 55620

Grievance officer: Baasil Biniyamin, Founder & CEO, at the address and email above. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.